NURA. Emotional Wellness Companion for Clarity and Growth. Guided by Science. Inspired by You.

Privacy Policy

PRIVACY POLICY

Last Updated: July 23, 2026

1. INTRODUCTION

NURA. Emotional Wellness Companion is operated under the trade name With Love Ana, based in Quito, Ecuador.

This Privacy Policy explains how we collect, use, share, store, and protect information when you use NURA and related pages on withloveana.com.

By using NURA, you acknowledge this Privacy Policy. This policy describes our practices. It does not mean that consent is the legal basis for every processing activity. Where applicable law requires a particular legal basis, we rely on the basis appropriate to that activity, such as providing the service, legitimate interests, legal obligations, or consent where required.

2. INFORMATION WE COLLECT

2.1 Information you provide

We may collect:

  • Email address when you continue with NURA, subscribe, or otherwise submit it.
  • Messages and information you type during a Guided Clarity Session.
  • A name or other personal details you voluntarily share during a conversation.
  • Payment and billing information collected by Lemon Squeezy during checkout. We do not store complete payment-card numbers on our WordPress website.

2.2 Information stored in your browser

NURA may use browser localStorage to retain information on the browser and device you use, including:

  • Conversation history.
  • Language preference.
  • Local message counts.
  • Session identifiers.
  • Related settings required to operate the experience.

Clearing browser data may remove conversation history and preferences stored in that browser.

Entering your email does not restore conversation history across different devices or browsers.

2.3 Identity, trial, and subscription records

NURA may store or update operational records such as:

  • Email.
  • Device identifier.
  • Session identifier.
  • Number of trial messages used.
  • Trial limit, currently 15 messages.
  • Subscription status.
  • Preferred language.
  • Related operational timestamps.

These records are used to operate free access, associate subscriptions with the correct user, and manage access to NURA.

They are not a complete cross-device archive of every conversation.

2.4 Information processed to generate responses

Messages and related session context are transmitted to NURA’s backend infrastructure and service providers to generate responses.

The transmitted context may include:

  • Message content.
  • Recent conversation context.
  • Email, when available.
  • Device or session identifiers.
  • Language preference.

Workflow inputs and outputs may be retained temporarily for service operation, security, troubleshooting, or according to backend configuration.

Exact backend retention settings may be updated after a separate infrastructure audit.

2.5 Technical and analytics data

Our hosting and analytics services may receive technical information such as:

  • IP address.
  • Browser and device type.
  • Pages viewed.
  • Approximate usage signals.
  • Referral source.
  • Website interaction events.

Google Analytics is loaded only after the visitor accepts analytics through the Privacy choices interface.

3. HOW WE USE INFORMATION

We use information to:

  • Provide Guided Clarity Sessions.
  • Operate and maintain NURA.
  • Enforce free-session limits and paid access.
  • Associate Lemon Squeezy purchases with the correct NURA user email.
  • Manage subscription status.
  • Maintain language preferences and same-browser continuity.
  • Respond to service and privacy requests.
  • Detect abuse and troubleshoot errors.
  • Protect the security and reliability of the service.
  • Measure website usage after analytics consent.
  • Comply with applicable legal obligations.

We do not use email as a cross-device conversation-history synchronization key.

4. WHERE INFORMATION IS PROCESSED

Information may be processed through services involved in operating NURA, including:

  • InterServer for public website hosting.
  • Separate infrastructure used for the NURA backend and workflow orchestration.
  • Supabase for identity, trial, language, and subscription records.
  • OpenAI for response generation.
  • Lemon Squeezy as Merchant of Record for subscription purchases.
  • Google Analytics for website analytics after consent.
  • Website security, email, and infrastructure providers required to operate the service.

5. OPENAI

Message content is sent to OpenAI to generate responses.

OpenAI states that API data is not used to train its models by default. OpenAI may retain prompts and responses in abuse monitoring logs for up to 30 days unless different data-retention controls apply.

6. PAYMENTS AND LEMON SQUEEZY

Lemon Squeezy acts as Merchant of Record for paid NURA subscriptions.

Lemon Squeezy processes transactions, recurring billing, applicable taxes, refunds, and chargebacks. Its checkout, customer portal, terms, and privacy documentation also apply to information it processes.

We use the email associated with NURA and the checkout to connect a successful subscription with the correct user access.

7. COOKIES, LOCAL STORAGE, AND ANALYTICS

We use:

  • Browser localStorage for NURA conversation history and preferences on the device and browser used.
  • Essential cookies or browser storage required to operate the website.
  • Google Analytics only after the visitor accepts analytics.

The analytics consent choice is stored in:

wla_analytics_consent

The visitor may reopen Privacy choices and change the analytics decision.

Rejecting non-essential analytics does not prevent access to NURA or the website.

8. SHARING OF INFORMATION

We do not sell personal information.

We share information only as reasonably necessary with providers that operate NURA, process payments, generate responses, provide hosting or analytics, protect the service, or help comply with legal obligations.

We may also disclose information when required by law or as part of a lawful business transfer.

9. DATA RETENTION

Browser localStorage remains until the visitor clears it or the browser removes it.

Identity, trial, and subscription records are retained while reasonably needed to operate NURA, manage subscriptions, prevent abuse, satisfy billing requirements, and comply with legal obligations.

Backend workflow inputs and outputs may be retained according to backend configuration for service operation, troubleshooting, or security.

OpenAI and Lemon Squeezy retain information according to their applicable terms and policies.

We do not promise unverified automatic deletion periods.

10. YOUR CHOICES AND REQUESTS

Depending on applicable law and your location, you may have rights to request:

  • Access to personal information we hold.
  • Correction of inaccurate information.
  • Deletion of information where legally available.
  • Restriction of or objection to certain processing.
  • Withdrawal of consent for optional analytics.

Important product limitations:

  • Conversation history stored only in your browser is controlled from that browser.
  • We do not currently provide an automated in-product export of conversation history.
  • Email does not restore browser-local conversation history on another device.
  • Server-side identity, trial, or subscription requests are handled manually.

Send privacy requests to:

nura@withloveana.com

11. AGE REQUIREMENT

NURA is intended only for users who are at least 18 years old.

We do not knowingly offer NURA to or collect information directly from children.

12. INTERNATIONAL PROCESSING

Information may be processed in countries where our infrastructure and service providers operate.

Different countries may have different data-protection rules.

Where required, we take reasonable steps to use providers and mechanisms appropriate for international processing.

13. SECURITY

We use HTTPS for website and service traffic in transit and rely on administrative, technical, and provider security measures appropriate to the service.

No internet-based service can guarantee absolute security.

We do not claim:

  • End-to-end encryption of all conversations.
  • Total privacy.
  • Permanent private chat archives.
  • Cross-device chat synchronization.

14. PROFESSIONAL CARE AND EMERGENCIES

NURA supports emotional wellness and personal reflection.

NURA does not provide:

  • Medical advice.
  • Diagnosis.
  • Treatment.
  • Therapy.
  • Emergency support.

NURA does not replace qualified medical, psychological, psychiatric, or emergency care.

If you are in immediate danger or experiencing an emergency, contact the emergency services available in your location.

15. RIGHTS UNDER APPLICABLE PRIVACY LAWS

Depending on your location, applicable privacy laws may provide additional rights related to personal information.

You may contact us to submit a request. Our ability to fulfill a request depends on the information we actually hold, legal requirements, and provider capabilities.

This section is not a declaration that NURA is certified under any particular privacy framework.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in NURA, legal requirements, or provider practices.

The Last Updated date will identify the current version.

17. CONTACT

With Love Ana

Quito, Ecuador

Email:

nura@withloveana.com

Website:

https://withloveana.com